Affirm Financing FAQ

Are there requirements to use Affirm?
Yes. You’ll need:

  • Canadian permanent resident or citizen - 18 years of age (AB, MB, ON, PEI, QC, SK)/ 19 Years of age (BC, NB, NF, NT, NS, NU, YK)
  • A Canadian Visa, Mastercard, Amex, or Discover credit card, or a Visa or Mastercard
    debit card (with the Visa/Mastercard logo), which can be used for online transactions.
  • An SMS-capable Canadian phone number
  • To meet the minimum cart size required to use Affirm as a payment option at checkout.

How do I sign up?
If your basket is eligible for ’Pay in 4’ or Monthly Payments with Affirm, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Affirm and accept the terms of your payment plan.

Where can I use Affirm?
You can use Affirm on online at on orders over $50.

Does Affirm do a credit check?
To learn more about Affirm and credit checks, please read this FAQ article on the Affirm help site.

How do I make my payments?
At checkout, you can set up convenient, automatic pre authorized payments that debit/charge your Canadian Visa/Mastercard debit/credit card.

Which payment methods are accepted?
Affirm will help you set up convenient, pre-authorized payments via your Canadian bank account, or a Visa/Mastercard debit card. Available payment methods may vary depending on the payment plan selected.

What if I can’t make a payment?
Please reach out to the Affirm team and they will be happy to look into the options available. You can contact them here.

Are there late or NSF fees?
Affirm does not charge any late or NSF fees, but late fees can affect your credit score. For more information on fees, please see this FAQ article on the Affirm help site.

How do returns work if I paid using Affirm?
Purchases made using Affirm are subject to Hauser Company Stores standard return policy. Any returns will be processed by Hauser Company Stores, and your Affirm balance will be reduced, cancelled, or refunded accordingly. If Hauser has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Hauser’s return policy here

What if I need additional help with my payment plan?
For help with your payment plan or if you did not receive your confirmation
email, please contact Affirm via their website.

What if I get declined from using Affirm?
Please use an alternate payment method to complete your purchase.

What if the order is canceled? Will I still be charged? No, you will not be charged. If you’ve already made a payment to Affirm and are owed a refund this may take up to 3-10 business days to appear on your bank account or credit card statement. Read more on the refund process here.

Where can I find Affirm’s Terms and Conditions? You can find them here

Can I prepay my outstanding Affirm balance? Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please login to the Affirm Customer Portal with the phone number you used to sign up with.

I still have questions.
For further information, please refer to the Affirm help center or get in touch