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Privacy Policy

Last Updated: May 26, 2025

This Privacy Policy describes how Hauser Company Stores Inc ("Hauser," "we," "us," or "our") collects, uses, and discloses personal information about you and outlines your rights and choices with respect to that information.

This policy applies when you interact with us in person at one of our retail stores, visit or use our website at www.hauserstores.com, contact our customer service team, or engage with us through marketing communications or events (collectively, the "Services").

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Information We Collect

Information You Provide Directly:

  • Contact details (name, email, phone, mailing address)
  • Account credentials
  • Billing and payment information
  • Communication and support messages

Information We Collect Automatically:

  • Device information (IP address, browser type, OS, device type)
  • Usage data (pages visited, time spent, referring URLs)
  • Location data (approximate, derived from IP address)
  • Cookies and tracking technologies (see Section 5)

Information From Other Sources:

  • Social media platforms (if you engage with our accounts)
  • Advertising and analytics partners

Sensitive Information:

  • Financial account details (e.g., credit card numbers)
  • Only collected where necessary for transactions or legal obligations

How We Use Your Information

We use your personal information to:

  • Fulfill orders and process payments
  • Provide and improve our Services
  • Communicate with you about your orders, account, and support needs
  • Send marketing communications (you can opt out)
  • Deliver targeted advertisements
  • Monitor and analyze usage trends
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

Disclosure of Personal Information

We may share your information with:

  • Service providers and contractors (e.g., payment processors, logistics, marketing, analytics)
  • Advertising and analytics partners
  • Affiliates and subsidiaries under Hauser Company Stores Inc
  • Legal and regulatory authorities when required
  • Business partners involved in promotions or collaborations
  • Parties in a business transaction (e.g., merger or acquisition)

We do not sell personal information. However, we may share certain data with advertising and analytics partners to deliver personalized ads or improve our marketing efforts. Where applicable, such sharing may be considered "sharing for targeted advertising" or similar under U.S. state privacy laws. For residents of the United States and Canada, you may have the right to opt out of such activities depending on your local regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies
(e.g., web beacons, pixels) to enhance your browsing experience, analyze
traffic, and deliver personalized ads. These may include:

Essential Cookies:

  • Needed for basic site functionality (e.g., cart, checkout, login)

Analytics Cookies:

  • Measure traffic and behavior (e.g., Google Analytics)

Advertising Cookies:

  • Personalize ads and limit ad frequency (e.g., Meta Pixel, DoubleClick)

You can control cookies through your browser settings. Blocking cookies may impact site functionality.

Data Retention

We retain personal information as long asnecessary to fulfill the purposes outlined in this policy, including legal orregulatory obligations. When no longer needed, we securely delete or anonymize the data.

Children

Our website and services are intended for use by individuals aged 18 and older. We do not knowingly collect, use, or disclose personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information may contact us to request removal.

Social Media

We may engage with you on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this Policy and the policy of the relevant social media platform.

Your Privacy Rights

Depending on your jurisdiction, you may
have rights to:

  • Access, update, or delete your personal information
  • Opt out of targeted advertising or marketing communications
  • Request a copy of your personal data
  • Withdraw previously given consent

To exercise any of these rights, contact us at customerservice@hauserstores.com. To opt out of targeted advertising, you can adjust your cookie preferences via browser settings or submit a request to customerservice@hauserstores.com.

Do Not Track & Opt-Out Signals

Some web browsers and mobile devices allow users to send a "Do Not Track" (DNT) signal or an opt-out preference
signal such as the Global Privacy Control (GPC), which is meant to indicate your preference not to be tracked online. Currently, there is no universally
accepted standard for how websites should respond to these signals. As a result, we do not respond to DNT or GPC signals at this time. You may still manage your cookie and tracking preferences through your browser settings or opt out of certain data uses by contacting us using the information provided in this Privacy Policy.

Privacy Policy Updates

Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Websites or by other means. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

Resolving your Privacy Concerns

In the event of questions about: (i) access to or correction of your Personal Information; (ii) our collection, use, management, or disclosure of Personal Information; or (iii) this Policy; please contact our Privacy Officer. We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

How to Contact Us

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows:

Hauser Company Stores
330 Weber St. North
Waterloo, Ontario
Canada N2J 3H6
Attention: Privacy Officer

Email: customerservice@hauserstores.com