Last Updated: July 10, 2024

By sharing this Privacy Policy for Hauser Company Stores (“we,” “our,” or “us”), we aim to help you understand how information can create new opportunities for our customers and reassure you that we respect and honor customer requests to restrict and protect Personal Information.

This Privacy Policy applies to the Personal Information of all individuals (other than employees) who interact with us in Canada, including the Personal Information we collect from or about you when you visit or use hauserstores.com or our mobile apps displaying this Privacy Policy (collectively, "Websites"), or when you call or come into our stores in Canada or call customer service from Canada.

It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual's right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable.

If you are unsure of which Privacy Policy applies to you, please contact our Privacy Officer for more information.

What is Personal Information?

"Personal Information" means any information about an identified individual or an individual whose identity may be inferred or determined from that information. Personal Information does not include business title or business contact information when used or disclosed for business communications, or aggregated or anonymous data from which the identity of an individual cannot be determined. We retain the right to use aggregated and anonymous data in any way we determine appropriate.

What Personal Information Do We Collect?

We collect and maintain different types of Personal Information in respect of the individuals (such as our customers and vendors) with whom we interact. This includes:

• Contact and identification information, such as your name, address, telephone number, and email address;
• Product and service-related information concerning the products and services that we provide to, or receive from, you; and
• Business relationship information, including information related to your agreements, preferences, advisors and decision-makers, feedback, and information requested by or provided to you.

When you make a purchase in one of our stores, on our Websites, or otherwise, create an account, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us Personal Information. We may also collect information about your interactions with us, such as the items you have purchased or the contests or sweepstakes you have entered.

When you visit our websites, we or our third-party service providers collect information about your use of the website: your Internet service provider's address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers and to provide you with advertising that may interest you.

We may engage with you on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this Policy and the policy of the relevant social media platform.

"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a web server. Cookies flag information about your activity on our Websites. This information helps us improve our Websites and make them friendlier and easier to use and allows us to market to you more effectively. We never use cookies to save passwords, credit card numbers, or other highly confidential information. However, we use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences.

The Personal Information we collect is primarily used to provide you with our products and services, to process your transactions, to communicate with you, to offer better customer service, and to improve communications.

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store, and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information. Some of our Service Providers are located outside of Canada, including in the United States and the United Kingdom.

We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Websites and stores and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services.

Several of our Service Providers who utilize cookies and other tracking technologies on our Websites enable you to opt-out of this type of advertising. Please visit the Network Advertising Initiative or the Digital Advertising Alliance to learn more about the use of this information by our Service Provider or to choose limited use of this information by opting out of interest-based online advertising.

It is important to us that we collect, use, or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism), or express. Express consent can be given orally, electronically, or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction.

We may share information with third parties as necessary to detect and prevent fraud and other unlawful activities. We review transactions internally on a regular basis to identify potential concerns, and we partner with select Service Providers to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses, and other types of malware do not interfere with our ability to provide the best possible products, value, and services to you and our other valued customers.

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. It is important to understand that with some companies or online partners, your information must be shared to receive their services.

To delete your name from our electronic contact lists (email or text), you can follow the opt-out instructions included with the texts and emails sent by us. You may also email us at customerservice@hauserstores.com.

You can ask to see your Personal Information. If you want to review, verify, or correct your Personal Information, please contact us. Please note that any such communication must be in writing.

Please be aware that whenever you share information on a publicly available area of our Websites, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others.

We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate.

We take your privacy seriously and take steps to protect your Personal Information against loss, misuse, alteration, and unauthorized access. We use encryption technology whenever processing your payment information on our Websites.

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. The laws in the United States and the United Kingdom may not be as protective of your privacy as those in your location. Your Personal Information may also be subject to access by and disclosure to law enforcement agencies under the applicable laws in the United States and the United Kingdom.

Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Websites or by other means. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact information for our Privacy Officer is as follows:

Mail: Hauser Company Stores
330 Weber St. North
Waterloo, Ontario
Canada N2K 3H6
Attention: Privacy Officer

Email: customerservice@hauserstores.com

In the event of questions about: (i) access to or correction of your Personal Information; (ii) our collection, use, management, or disclosure of Personal Information; or (iii) this Policy; please contact our Privacy Officer. We will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples. This Privacy Policy does not create or confer upon any individual any rights, or impose upon Hauser Company Stores any obligations outside of, or in addition to, any rights or obligations imposed by Canada's federal and provincial privacy laws, as applicable.