We want you to love your new purchase. If you receive your product and find it’s not quite the right fit for your space please contact our customer service team at firstname.lastname@example.org within 48 hours of the receipt of products. All returns must be pre-authorized by our head office prior to returning the products.
We have a few guidelines for the return process:
• Returns must be received in original condition, if there are damages to the product or packaging upon your receipt please indicate this on your return inquiry and provide images (required).
• Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less any applicable fees.
• Should the products return to us in a damaged/ used condition ---- deductions will be applied prior to refund.
• All returns are subject to a 20% restocking fee.
• Shipping charges are non-refundable. You will be responsible for outbound and return shipping and delivery charges.
• Credit card orders will be refunded in the form of credit back to credit card the purchase was made from.
What can’t be returned or exchanged?
• Custom/Special Orders - as these pieces have been made specifically for you, we do not guarantee we will accept returns. Return inquiries will be reviewed by our customer service team. If the return is approved you will be refunded, less a 20% restocking fee.
Please Note: All COM (customers own material) orders are final sale and are not eligible for a refund.
• Floor models and clearance items (30% off or greater) are final sale and cannot be returned.
Can orders be cancelled?
• We can accept cancellations of your order if the products have not yet shipped or are on backorder. If the item has been shipped to you it may not be cancelled. Please see above return policy for return details.
• Custom and special order in items cannot be cancelled.
Hauser is happy to offer one-time price adjustments. If the price of the item purchased drops within 14 days of purchase the difference may be refunded.
To qualify, the price drop must have occurred on the identical item purchased (colour, finish, fabric etc. must match). Price adjustments are not available during Black Friday and Boxing Week Sales.