Work one-on-one with our design experts to select a fabric and/or finish that compliments your space. Choose from 50+ outdoor acrylic UV and moisture resistant fabrics from premium brands like Sunbrella, and five HauserKOTE powdercoat paint finishes.

Custom orders typically have a 2-3 week turnaround during peak season (April-July).

Custom order furniture is final sale. Due to the custom nature of these orders we cannot accept returns or exchanges.

We're here to help you with the custom order process:

In-Store

Visit a Hauser Store location to see our complete library of fabric and paint options. Our design consultants will help you choose the perfect look for your space.

Work with a virtual design consultant

If you're outside our store locations or can't make it in, our virtual design consultants are here to help! Email sales@hauserstores.com or book a free Virtual Design Consultation below:

Can I return or exchange my custom order?

All custom order furniture is final sale. Due to the custom nature of these orders we cannot accept returns or exchanges.

How long does it take to make?

Depending on the season, once your custom order is placed manufacturing will take approximately 2-3 weeks.

How can I see fabric samples?

To view our full fabric library in person you can visit one of our four Ontario locations. We are also happy to mail you fabric or paint samples so that you can better visualize your space.

What are the benefits of custom order furniture

• Custom-made furniture offers personalized design, precise fit, and superior craftsmanship, ensuring a unique and functional solution that perfectly aligns with your space and style.
• Choosing from our complete library of fabrics and finished allows you to create a look that is unique to you & makes matching existing furniture easier!
• Work one-on-one with a design expert at no extra cost

Can I bring my own fabric?

Yes, we can work with customer provided material (COM), but there are a few things to keep in mind:

• All COM orders must be accompanied by our COM Notification Form.
• No discounts will be applied to the price of the furniture for supplying your own material.
• The purchase of fabric from any other supplier is the customers responsibility, as well as any costs associated with shipping the fabric to the Hauser Warehouse.
• Hauser will only accept full yard cuts of the supplied fabric; yardage details will be provided by a Hauser representative upon request.
• Hauser's warranty does not apply to COM materials.

COM materials may be dropped off at any Hauser Store location or shipped to:

Hauser Company Stores
330 Weber St. North
Waterloo,ON
N2J 3H6