This website is owned and operated by Hauser Company Stores Inc., located at 330 Weber St. N., Waterloo, Ontario, Canada. Unless otherwise noted, all content on this Site—including images, product descriptions, logos, and designs is the property of Hauser Company Stores Inc. or its licensors.

By using our Site, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have provided consent for any of your minor dependents to use this Site. You also agree to comply with these Terms and all applicable laws.

By completing a purchase on our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Return Policy.

Many of our products are offered in limited quantities and may not be restocked once sold out. While we strive to keep inventory up to date, items may become unavailable without notice. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, inventory issues, supplier changes, suspected fraud, or for any other reason. We may also limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same account, payment method, or shipping address. If your order is cancelled after payment has been made, a full refund will be issued to your original payment method.

We make every effort to display our products as accurately as possible. However, due to differences in screen settings, lighting, and natural material variation (such as wood grain or fabric texture), actual colours and finishes may differ slightly from what appears online.

All prices listed on our website are in the currency displayed at checkout (CAD or USD). We reserve the right to change pricing at any time without notice. In the event a product is listed at an incorrect price due to a typographical, photographic, or supplier error, we reserve the right to cancel any such orders and refund the purchase.

You may submit reviews, photos, or other content on our website. By doing so, you grant Hauser a non-exclusive,
royalty-free, perpetual right to use, reproduce, and display that content in connection with our products, marketing, or services. Submitted reviews may
display your first name and the initial of your last name (e.g., "John S."). We will not publicly use your full name without your permission. If we use submitted photos for advertising or promotional purposes, we will not include identifying information.

You agree not to post any content that is unlawful, defamatory, infringing, or otherwise inappropriate. We reserve the right to remove or moderate content at our discretion.

All rights, titles, and interests in the content of this website—including images, graphics, text, product names, and overall design—are owned or licensed by Hauser Company Stores Inc. You may browse, download, or print content for personal, non-commercial use only. No other use is permitted without prior written consent.

We offer SMS and email communications for order updates, promotional offers, and customer support. You may opt in at
checkout or through our website. Message frequency may vary. Message and data rates may apply. You may unsubscribe from emails at any time by using the link in our emails or contacting us. For SMS, you may reply “STOP” to unsubscribe or “HELP” for assistance. Consent is not a condition of purchase.

By opting into our SMS messaging service, you consent to receive recurring text messages (including marketing and transactional messages) from or on behalf of Hauser. You may opt out at any time. Message and data rates may apply.

We value your feedback and aim to respond to inquiries within 2 business days. However, we are not obligated to reply to all messages. Any comments, suggestions, or content submitted to us become the property of Hauser. We are not responsible for keeping correspondence confidential, nor do we provide compensation for submitted ideas or feedback.

To the fullest extent permitted by law, Hauser Company Stores Inc. shall not be liable for any damages of any kind related to your use of, or inability to access, this Site. This includes, without limitation, direct, indirect, incidental, punitive, and consequential damages.

You agree to indemnify, defend, and hold harmless Hauser Company Stores Inc., its officers, directors, employees, agents, licensors, affiliates, and service providers (collectively, the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable legal fees, arising out of or related to (i) your use of the Site; (ii) your violation of these Terms; (iii) any activity related to your account, including negligent or wrongful conduct by you or anyone accessing the Site using your account; or (iv) your violation of any rights of a third party.

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information and cookie preferences.

Please refer to our Return Policy for details on returns, exchanges, and refunds.

For orders shipped outside Canada, Hauser facilitates customs clearance and typically covers import duties and taxes on behalf of the customer. This means your package will usually be delivered directly to your door without additional fees.

In the event that duties or import taxes are payable by you, this will be clearly indicated at checkout before you complete your purchase.

Hauser is not the importer of record and cannot guarantee that customs authorities in your country will not request additional documentation or impose unexpected fees in rare cases. By placing an international order, you authorize Hauser or its logistics partners to arrange for importation of the goods on your behalf, and to assign that responsibility to a customs broker if needed.

Certain features on our Site may rely on third-party tools or integrations, such as review platforms, currency converters, or embedded apps. We do not monitor or control these tools and disclaim responsibility for their functionality, availability, or data handling practices. Your use of such tools is at your own risk and subject to the third party’s own terms and conditions.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the
federal laws of Canada. You agree to submit to the exclusive jurisdiction of the courts of Ontario, Canada for the resolution of any disputes arising under or related to these Terms.

We may update these Terms at any time without notice. The latest version will always be posted on our website, and continued use of the Site constitutes your agreement to the updated Terms.

We are committed to making our website accessible and user-friendly for all customers, including those with disabilities. If you are having difficulty viewing or navigating any part of our website, or if you notice any content,
feature, or functionality that you believe is not fully accessible, please contact us at customerservice@hauserstores.com. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and improve our accessibility policies.

Hauser Company Stores Inc
330 Weber St. N.
Waterloo, Ontario N2J 3H6
Canada

Phone: 1-519-747-1138
Email: customerservice@hauserstores.com