Items that are offered at FREE SHIPPING are subject to review and can be restricted to specific areas.  Additional items that are not included in the FREE SHIPPING promotion will be charged for shipping if included in the same order as FREE SHIPPING merchandise.

• Standard parcel items ship from our warehouse and arrive within 7-14 business days. You will receive tracking information once your order has shipped.
• It is the responsibility of the client to un-carton, assemble and place the goods in the desired location.
• If you wish to receive your items on a Saturday or Sunday additional shipping charges will apply.

Standard Delivery (Curbside or Threshold)

• Shipping typically occurs Monday to Friday during business hours and require 2-3 weeks – shipping times may vary if Made to Order items are selected.
• Additional charges may apply for clearance or oversized/overweight items; please email customerservice@hauserstores.com for more details.
• Deliveries are curbside or front door drop off and it is the customers responsibility to arrange for assistance to place/uncarton furniture or large items as needed.
• If you wish to receive your items on a Saturday or Sunday additional shipping charges will apply.
• Non-tailgate delivery may be used at our discretion for remote areas, meaning the items will be brought to the opening of the truck, and you will be responsible for the unloading process. The freight company will reach out to you directly to confirm the delivery date, affording you time to coordinate any necessary arrangements for assistance of the off loading of your order.

White Glove Delivery (Available only in South/Central Ontario)

• Service is with our reputable delivery partners for client addresses within our local delivery areas (locations near our stores warehouses) and across Southern/Central Ontario.
• In-stock merchandise ships in an estimated in 7-14 business days, during peak times this may vary (April – July).
• White Glove delivery includes placement in a room/outdoor space of your choice, product assembly and the removal of packing materials.
• White Glove Delivery is not available outside of Southern/Central Ontario
• You will receive a call and/or email 1-2 days before your delivery is scheduled with an estimated delivery time frame. Time frames are routed with the geographical route taken into consideration and cannot be changed.
• Additional charges may apply to unique residential circumstances, this may include island locations not readily accessible and warehouses; please email customerservice@hauserstores.com for details about your specific location.

All out of province and US orders are curbside drop off. It is the responsibility of the customer to un-carton, assemble and place the goods in the desired location and to arrange for help if needed.

If you have placed an order containing several items, some of which are a pre-ordered items or on backorder we typically will hold the delivery until we have all items ready to ship to ensure one delivery fee. If you wish to receive your in-stock items sooner we may split the shipment, however separate shipping fees will apply. To request a split ship order please email customerservice@hauserstores.com and we would be happy to assist you.

All made-to-order items (such as selected outdoor furniture that require paint and fabric) will be delivered using our logistical partners. Delivery timelines will vary depending on your location, however, please allow a minimum 3 - 4 weeks for receipt of the order.
Please note that delivery times may be longer during peak season (April -July). Additional shipping charges may apply for out of province and remote
locations.

**All orders must be inspected upon delivery and any damage or discrepancies must be reported within 72 hours of receiving your order. Please email customerservice@hauserstores.com, attaching pictures and outlining any concerns**