Standard Delivery

• Standard Delivery includes drop off of small parcels and décor to your doorstep and furniture includes curbside drop-off.
• You will receive tracking information once your order has shipped.
• It is the responsibility of the client to un-carton, assemble and place the goods in the desired location.
• Additional charges may apply for clearance or oversized/overweight items.

White Glove Delivery

Currently only available in South/Central Ontario

• White Glove Delivery includes placement of the goods in a room/outdoor space of your choice, product assembly and the removal of packing materials.
• You will receive a call and/or email 1-2 days before your delivery is scheduled with an estimated delivery time frame. Time frames are routed with the geographical route taken into consideration and cannot be changed.
• Additional charges may apply to unique residential circumstances, this may include island locations not readily accessible and warehouses.

Free Shipping* on Loloi Rugs

• Free shipping on Loloi Rugs is available only to our Standard Shipping delivery areas.
• Remote locations and areas requiring a custom shipping quote are excluded and may incur additional shipping charges.
  
  For more information please review the Delivery Information tab below. If you have further questions please contact our Customer Service Team.

Shipping Timeframes

Each product has a unique lead time. In-stock products typically leave our warehouse within 5-7 business days. For Made-to-order, special order or pre-ordered products the estimated lead time can be found on the on product page.

Below is a breakdown of the delivery methods you can expect for each category of item in your order:

Small Parcels & Décor

• Small parcels will be delivered to your doorstep.
• You will receive tracking information once your order has shipped.

Large Furnishings/Oversized Items

Standard Delivery

• Standard Delivery of furniture/large items includes curbside or front door drop off (determined at our discretion) and it is the customers responsibility arrange for assistance to un-carton, assemble and place the goods in the desired location.
• Non-tailgate delivery may be used at our discretion, meaning the items will be brought to the opening of the truck, and you will be responsible for the unloading process. The freight company will reach out to you directly to confirm the delivery date, affording you time to coordinate any necessary arrangements for assistance of the off loading of your order.
• Additional charges may apply for clearance or oversized/overweight items.

White Glove Delivery

Currently only available in South/Central Ontario

• White Glove delivery includes placement of the goods in a room/outdoor space of your choice, product assembly and the removal of packing materials.
• You will receive a call and/or email 1-2 days before your delivery is scheduled with an estimated delivery time frame. Time frames are routed with the geographical route taken into consideration and cannot be changed.
• Additional charges may apply to unique residential circumstances, this may include island locations not readily accessible and warehouses; please email customerservice@hauserstores.com for details about your specific location.

Multi-Item Orders

• If your order contains multiple items, including made-to-order, special order or pre-ordered products, we typically hold the shipment until all items are ready to ensure a single delivery fee.
• If you prefer to receive in-stock items sooner, we can arrange a split shipment, but additional shipping fees will apply. To request this service, please contact us at customerservice@hauserstores.com, and we’ll be happy to assist you.

Made to Order Items

• These items are custom made, just for you. The estimated production and shipping timeline is listed on the product page.
• Delivery times vary depending on product and location, but please allow 3–4 weeks for receipt of your order. Please note that delivery times may be longer during peak season (April–July).

• We offer FREE store pickup at our four locations in Ontario. To find the nearest store, please visit our Store Locations page.
• Orders ship from our warehouse to your selected store. Once your order has arrived and is ready for pickup, we will notify you vis phone or email.
• For larger or heavy items, customers are responsible for bringing any necessary assistance required for loading at the time of pickup. Store staff may not be able to assist with loading these items into your vehicle.

We ship across Canada and to the contiguous United States. If you don't see a shipping rate for your area reach out to us and we will provide you with a quote.

Furniture/oversized items shipping to areas outside of Ontario are curbside or front door drop off. It is the responsibility of the customer to un-carton, assemble and place the goods in the desired location and to arrange for help if needed.

• All lead times and pre-order dates are estimates and subject to change due to material shortages, workforce availability, or other external factors beyond our control. While we strive to keep our website as up-to-date as possible, lead times may fluctuate.
• If you have any questions about your order status, please contact our Customer Service Team.

You will receive tracking information once your order has shipped. If you experience any issues with tracking your order, please contact our Customer Service Team for assistance.

Order Cancellation

Most orders may be canceled if the items have not yet shipped or are on backorder. Once an item has been shipped, it cannot be canceled.

For orders that have already been shipped, please refer to our Return Policy for return options.

Made to Order & Special Order Items

• Custom items that require a Terms and Conditions review before being added to the cart may only be canceled within a 24-hour grace period. After this window, all sales are final and cannot be canceled or modified.

• Hauser is pleased to offer one-time price adjustments. If the price of an item you purchased drops within 14 days of your purchase, you may be eligible for a refund of the price difference.
• To qualify, the price drop must apply to the exact item purchased, including the same color, finish, and fabric. Please note that price adjustments are not available during promotional events such as Black Friday, 12 Days of Christmas, and Boxing Week Sales.

In Stock Products

• We want you to love your purchase. If your item isn’t the right fit, please contact our Customer Service Team to initiate the return process within 7 days of receipt of order.
• We accept returns and exchanges on eligible items that are in new, unused, and resalable condition, at our sole discretion with a valid proof of purchase. The product must be returned within 15 days of receipt.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs. Product may be returned to a store location.
• Select items may incur a 10-20% restocking fee.
• Please allow 3–5 business days from the date we receive your return for processing and quality control review. Once your refund has been issued, you will receive a confirmation email.

Non-Refundable Items

Special Order/Made to Order Items

• Custom and special order items are made specifically for you and therefore cannot be cancelled, returned or exchanged.
• Return inquiries will be reviewed on a case-by-case basis by our Customer Service Team.
• If a return is approved, a 20% restocking fee will apply, and the refund will be issued minus this fee.

Seasonal/Holiday Items

• Seasonal and holiday items (Christmas, Easter, Valentine's Day, Halloween etc) cannot be returned for refund, store credit or exchange.

All bedding

• Cannot be returned for refund, store credit or exchange.

Floor Model/Clearance Items

• Floor models and clearance items discounted at 30% off or greater are final sale and cannot be returned.

START YOUR RETURN
Please contact Customer Service to initiate the Return Process.

If your item arrives damaged, please contact our Customer Service Team within 48 hours of delivery. Please include:

• Your order number
• Photos of the damage and packaging

We will address the issue promptly to ensure a resolution.

Special Order/Made to Order Items

• Custom and special order items are made specifically for you and cannot be cancelled, returned or exchanged.
• Return inquiries will be reviewed on a case-by-case basis by our Customer Service Team.
• If a return is approved, a 20% restocking fee will apply, and the refund will be issued minus this fee.

Floor Model/Clearance Items

• Floor models and clearance items discounted at 30% off or greater are final sale and cannot be returned.