Yes! Hauser is a proudly Canadian, family-owned company with over 75 years of experience. We specialize in offering high-quality indoor and outdoor furniture, along with stylish décor and accessories. While we curate products from top manufacturers, we also design and manufacture select collections in Canada.

Our headquarters are in Waterloo, Ontario, and we are committed to providing exceptional products and service to our customers across the country and beyond.

Yes, we have four store locations in Ontario - Waterloo, Burlington, London and Ottawa.

Visit our Store Locations page for more information.

Yes, at Hauser we manufacture custom products for the contract market. Our site furnishings can be seen in amusement parks, public spaces, shopping centers, restaurants, hotels and airports around the world. Please refer to our Contract Website for any of your contract needs.

If you haven’t received your Welcome Code, please check your spam or junk folder. If you still can't find it, feel free to contact our customer service team at customerservice@hauserstores.com, and
we’ll assist you further.

The code is for first-time customers. If you're already a part of our mailing list or have placed an order previously you may not receive the code.

We ship across Canada and to the Continental U.S. Shipping rates and delivery times vary based on location and order size.

We accept Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, Interac, Google Pay, and Shop Pay for online purchases. If you have any questions about payment options, feel free to contact our customer service team.

Yes! We offer financing and installment payment options through Affirm to make your purchase more convenient. At checkout, you’ll see available this payment plan, allowing you to spread your payments over time.

Yes! As soon as your order is placed, you will receive an order confirmation via email. If you don’t see it in your inbox, please check your spam or junk folder. If you still haven’t received it, feel free to contact our customer service team for assistance.

You should receive an email confirmation shortly after placing your order. If you don’t see it, please check your spam or junk folder. Once your order has shipped or delivery is arranged, we will send tracking details. If you still haven’t received an update, please contact us at customerservice@hauserstores.com

In-stock items: Ship within 5-7 business days. Longer during our Peak period of May-August

Made-to-order items: Typically take 2–4 weeks.

Special order items: Leads times vary by product. You can find specific lead times on each product.

Shipping times vary based on location and carrier.

If your order hasn’t shipped, we may be able to cancel or modify it. Please note that custom orders cannot be canceled unless we are notified right away, any changes or cancellations must be made within 24 hours of placing the order. Please contact our customer service team as soon as possible.

Once an order is canceled, refunds are processed back to the original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear on your statement.

If you haven’t received your refund after this period, we recommend:

Checking your bank or credit card statement for any pending transactions.

If you still do not see your refund, please contact our customer service team at customerservice@hauserstores.com for assistance. For purchases made in store, refunds are processed directly at the store where the purchase was made.

One of the easiest ways to help a rug lay flat is to reverse roll it along the diagonal and let it rest that way for 1–2 days. This allows the rug fibers to relax and unbuckle naturally.

For faster results, on a calm, clear day, place the reverse-rolled rug outdoors in the sun for a few hours — the gentle heat will help the fibers release tension and return the rug to its proper shape.

Visit our Care & Maintenance page to learn how to care for you interior and outdoor furniture.

Yes, all our products are covered by a limited warranty. For details on warranty coverage for a specific item, please reach out to our customer service team at customerservice@hauserstores.com.

Yes, we offer FREE full service design consultations that include product selection, mood boards and full space design.

Book your FREE virtural Design Consultation here.

Teak is a natural hardwood that expands and contracts with changes in temperature and humidity. Small cracks, known as "checking," are a normal part of the wood's aging process and do not affect the strength or durability of your furniture. These minor cracks typically appear on the surface, on edges and may open or close depending on weather conditions.

To minimize checking, we recommend:

• Keeping your teak furniture clean and free of excess moisture.
• Applying a teak protector or shield to help maintain its natural oils.
• Using a tented furniture cover that allows for airflow, preventing trapped moisture that can contribute to wood expansion and contraction.

For more detailed information check out our Care & Maintenance page.

We recommend storing cushions inside or in a dry, covered & rodent-free area during the winter months and using a cushion box to store and protect your cushions when not in use.

For more detailed information on furniture care check out our Care & Maintenance page.

It's important to note that our covers are weather-resistant (to allow breathability and prevent mildew) not fully waterproof. While they are designed to protect your furniture from the elements, some water may seep through, especially during heavy rainfall or prolonged exposure to moisture.

To help minimize water penetration, we recommend the following precautions:

• Position cushions upright before covering your furniture – This helps prevent water from pooling on the cushions.
• Ensure the covers are tented – Creating a slight peak or slope allows water to run off instead of collecting on the surface.
• Pay attention to seam placement – Position seams along the arms or back of your furniture rather than across seat cushions or other critical areas.
• Allow for proper airflow – Ensure covers are breathable and not sealed too tightly, as trapped moisture can contribute to condensation and dampness.

We do carry some replacement parts but availably will vary depending on the age of your product. Please email a photo of the part and product to customerservice@hauserstores.com – and we are happy to advise. Unfortunately we cannot make guarantees as parts do get discontinued.

Yes. We can make new cushions for some of our discontinued Hauser collections. If your set is not older than 20 years, please reach out to customerservice@hauserstores.com, for pricing and we can confirm if this is still possible for your furniture. We will need photos and contact information of who the order was purchased under to verify your model. Please note that we do not make casing covers only — we replace the entire cushion.

If we can no longer make cushions for you, we recommend going to any reputable upholsterer in your area. Be sure to request a premium outdoor fabric like Sunbrella.

No, we do not refurbish our older cast aluminum collections. We recommend reaching out to a reputable welding, auto body, or sandblasting shop that can assist with repairs and repainting. For customers in the GTA and Southern Ontario, please contact customerservice@hauserstores.com for local recommendations.