COVID-19 & Shipping Updates

Due to the Ontario-wide lock down beginning December 26, 2020 all of our stores will be closed to in-store shopping.

We remain open for online shopping and will continue to ship orders with Home Delivery & Curbside Pick-Up available.

 

Curbside Pick-Up

Select stores remain open for curbside pick-up, but days/hours of operation vary. If you choose free curbside pick-up you will be contacted when your order is ready.

To continue to operate Curbside Pick-Up safely & efficiently we ask that you wait to receive a confirmation that your order is ready for pick-up. Many of our in-stock products are shipped from our warehouse to the store and may take 3-7 business days to arrive.

 

Home Delivery

Yes, we ship across Canada! In-Stock and Ready-to-Ship items will leave our warehouse within 3-7 business days, while Made-to-Order products that require a custom fabric or finish may take 2-3 weeks to manufacture. When your order is ready we will provide a tracking number or call to arrange a delivery date.

Ontario & Quebec

Flat Rate Shipping is in effect in Ontario and Quebec. Only $99 shipping on orders over $1000 (excluding postal codes with the prefix G0G and J0M). 

Rest of Canada

Shipping rates vary for locations outside of Ontario & Quebec. For areas within our standard delivery range shipping costs will be calculated at checkout.

Any areas outside of our delivery range will receive a "Shipping Quoted Separately" message at checkout. After placing your order a representative will reach out to you with a shipping quote. At this time you may choose to proceed or have your order refunded.

 

Safety

We continue to focus on creating a safe and healthy environment for our customers and employees. Our Stores, Factory and Warehouse are fully COVID-19 compliant and follow the procedures laid out by the Government of Ontario

We appreciate you continued support and patience during this ever-evolving

 

In-store shopping procedures (when open):

1. We ask the you wear a mask & sanitize before entering any of our showrooms.

2. Reduced store capacity. If this maximum is reached, doors will be locked and patrons will be asked to line up outdoors.

3. Please practice proper physical distancing and keep at least 2 meters of space between yourself & others while shopping.

 

Returns & Repairs

Unfortunately, due to health guidelines we are unable to accept returns & repairs at this time.

 

CONTACT US

Visit our Contact Us page.

 

A note from us

Thank you for being a part of our journey throughout this year.

As strongly as ever we believe in our mission to "live life outdoors." Our full range of outdoor and indoor furniture is available online and our expert design & customer service team are happy to assist you with your orders and inquiries  - and to help make your time at home as comfortable!

For over 70 years Hauser has been the brand trusted by commercial and residential clients alike.  We are here to service you through these difficult times.

We want to share our heartfelt appreciation for your continued trust and support.

Stay safe & well,

Hauser Company Stores

 

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