COVID-19 Updates & FAQ

 

STORES ARE OPEN!

To our wonderful customers,

To help prevent the spread of COVID-19 our stores & warehouses continue to operate under the safety guidelines outlined by the Public Health Agency of Canada with regular disinfecting and personal hygiene procedures in place.

New in-store shopping procedures:

1. Please sanitize before entering & after leaving.

2. Reduce store capacity. If this maximum is reached, doors will be locked and patrons will be asked to line up on the markers outside of the store.

3. Please practice proper physical distancing and keep at least 2 meters of space between yourself & others while shopping.

4. Curbside Pick Up: Please arrive on your scheduled pick up dateand park in the designated "Curbside Pick Up" space located near the entrance of all stores (except Toronto - located at back of store). Please call the store to let us know you're here & we will place your purchase outside for you!

 

FAQ - SHIPPING & MANUFACTURING

Are you taking new orders, and will the lead time be affected? 

Yes, we are processing & shipping online orders. All in-stock items (that do not require customization) typically ship within a week. These specific pieces can be found in our Quick Ship Collection of outdoor furniture.

Are Delivery & Pick-Up Available? 

Home Delivery is available & contactless. Goods will be left outside for you to receive. Plus, we now deliver across North America. Currently all orders over $2500 Ship Free within Ontario & Quebec.

Pick-Up available at store locations:

Waterloo - 330 Weber St. North
London - 314 Adelaide St. South
Burlington - 1273 Plains Rd. West (New Location)
Toronto - 218 Merton St.
Ottawa - 1780 Woodward Dr.
Collingwood - Location will be determined upon ordering

Once your order is placed you will be contacted by a Hauser representative to coordinate a pick up time & location.

Is our factory/manufacturing affected by the closure? 

Our factory/warehouse are open and continue to operate under the safety guidelines outlined by the Public Health Agency of Canada

Is my existing order affected?

Existing orders are in process to meet the dates of clients.  If you have a concern about your order please email us at info@hauserstores.com.  We are fully operational remotely with select in office staff to attend to your requests. We are here to help!

I was going to pick up my order at your store... what do I do?  In the case of pick-ups we will contact you directly via phone or email to make appropriate arrangements. Reach out to us at info@hauserstoes.com

Are you accepting repairs? Unfortunately, due to health guidelines we are unable to accept repairs at this time.

CONTACT US

As strongly as ever we believe in our mission to "live life outdoors." Our full range of outdoor and indoor furniture is available online and our expert design & customer service team are happy to assist you with your orders and inquiries  - and to help make your time at home as comfortable!

Visit our Contact Us page.

For over 70 years Hauser has been the brand trusted by commercial and residential clients alike.  We are here to service you thru these difficult times.

We continue to monitor the ever-evolving situation and will be sure to let you know when our showroom doors re-open.

Stay safe & well,

The Hauser Family

     

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