TO OUR CUSTOMERS,
Thank you for your ongoing kindness and support during these unprecedented times. As a family run business for over 70 years the health and safety of our customers, partners, employees and their families remains our top priority.
To help prevent the spread of COVID-19 we will be temporarily closing all of our retail locations beginning today, March 18th at 5 pm.
Despite the closure of our stores we will continue to receive & ship online orders. Should you have questions or need help with your purchase our expert staff are here to assist you Mon-Friday from 10-5pm via phone, email or online live chat.
Here are some questions we've been getting:
1. Are you taking new orders, and will the lead time be affected? At Hauser we have inventory and we are shipping immediately. Our warehouses continue to operate under the safety guidelines outlined by the Public Health Agency of Canada
2. Is our factory/manufacturing affected by the closure? Our factory/warehouse continue to operate under the safety guidelines outlined by the Public Health Agency of Canada
3. Is my existing order affected? Existing orders are in process to meet the dates of clients. If you have a concern about your order please email us at email@example.com. We are fully operational remotely with select in office staff to attend to your requests. We are here to help!
4. I was going to pick up my order at your store... what do I do? In the case of pick ups we will contact you directly via phone or email to make appropriate arrangements. Reach out to us at firstname.lastname@example.org
5. Are you doing customer deliveries? Yes. We will be offering delivery to your home. Goods will be left outside for you to receive.
GET THE HAUSER EXPERIENCE AT HOME
As strongly as ever we believe in our mission to "live life outdoors." Our full range of outdoor and indoor furniture is available online and our expert design & customer service team are happy to assist you with your orders and inquiries via email (email@example.com) & online chat. We're here to help make your time at home as comfortable as possible with excellent service and easy delivery to your door.
For over 70 years Hauser has been the brand trusted by commercial and residential clients alike. We are here to service you thru these difficult times.
We continue to monitor the ever-evolving situation and will be sure to let you know when our showroom doors re-open.
Stay safe & well,
The Hauser Family